Pru-Wellness delivers orders throughout South Africa.
Our current delivery charge is:
Standard nationwide delivery: R100
Orders over R2,000: FREE delivery
Orders are normally prepared for dispatch after payment has been successfully received or confirmed.
Delivery times:
Major metropolitan areas: approximately 2–5 business days after dispatch.
Regional/outlying areas: approximately 3–7 business days after dispatch.
These delivery times are estimates rather than guarantees because courier delays, public holidays, severe weather, strikes, incorrect delivery information and other circumstances may affect delivery. Once the courier has collected the order, tracking details may be sent to the customer where the selected courier service provides tracking.
Customers must ensure that somebody is available to receive the parcel at the delivery address where required. If an incorrect or incomplete delivery address is provided and the courier is unable to complete delivery, the customer may be responsible for reasonable re-delivery costs.
Pru-Wellness will take reasonable steps to ensure that orders are delivered within the estimated period communicated to customers.
Under ECTA, unless another delivery period has been agreed with the customer, an online supplier must execute an order within 30 days after receiving it. If the supplier is unable to fulfil the order because the goods are unavailable, the consumer must be informed and applicable payments refunded.
If your parcel arrives visibly damaged, please take photographs of the outer packaging and product and contact us as soon as possible at info@pruwellness.co.za.
Pru-Wellness currently delivers within South Africa only unless international delivery is specifically made available on the website.